Is Customer Service the New Marketing?
Customer service has always remained an integral part of marketing. After all, customer service...
Has Technology Killed Customer Service?
Has Technology Killed Customer Service? We are in the midst of the digital era,...
Your clients dictate your Opening Hours
Research now shows that the clients do not consider "Time of day" or "Day...
Stop Taking Technology For Granted
Something I have become increasingly aware of – while overseeing procedures at alldayPA –...
Five Crucial Customer Service Mistakes That Are Costing You Business
“The customer is always right.” This is a motto we are all far too...
The Secret to Happy, Loyal Customers
Ask yourself: do you know the value of your customers? Everybody knows that your...
The Human Element: A Customer Service Essential
The modern business of today is constantly juggling a string of priorities. From optimising...
Business Authenticity: The Importance of Being Yourself
'Authenticity' seems to be a buzzword on the tip of every influencer's tongue, and...
Take Care of Your Customers And They Will Take Care Of Your Business
Customer care is the lifeblood of every successful organisation. Whole-heartedly aiming to exceed customer...
UK is not ‘working smart’
Although the UK has high levels of employment, we produce dramatically less per hour...
The Importance of Charm in Business
Human beings tend to be one of two kinds of people; those born with...
The Business Benefits Of Outsourcing
With the intensification of the segmentation process, we have seen in the business world...
Brexit or not we can't forget the power of our brand
Being patriotic to the core and being an entrepreneur who subscribes to the "power...
Don't compromise on the people you employ
Delegation only works when you employ people who understand your vision Being a successful...
Delegation. It only works when people understand your vision.
Delegation only works when you employ people who understand your vision & when you...
Best measure of Success is Freedom - to me
The working world is changing. No longer should CEO's or Senior Managers be tied...