Is Customer Service the New Marketing?
Customer service has always remained an integral part of marketing. After all, customer service can lead to word-of-mouth advertising and brand loyalty. Studies…
Has Technology Killed Customer Service?
Has Technology Killed Customer Service? We are in the midst of the digital era, where it’s becoming increasingly difficult to imagine a life without internet,…
Your clients dictate your Opening Hours
Research now shows that the clients do not consider “Time of day” or “Day of the week” being of any relevance when they are looking to purchase…
Stop Taking Technology For Granted
Something I have become increasingly aware of – while overseeing procedures at alldayPA – is that attitudes towards technology have changed and as a nation we…
Five Crucial Customer Service Mistakes That Are Costing You Business
“The customer is always right.” This is a motto we are all far too familiar with, a motto which encourages customer service staff to prioritise customer satisfaction…
The Secret to Happy, Loyal Customers
Ask yourself: do you know the value of your customers? Everybody knows that your customers are what keeps your business afloat, and that without customers there…
The Human Element: A Customer Service Essential
The modern business of today is constantly juggling a string of priorities. From optimising marketing for keywords and search engines, to scheduling automated social…
Business Authenticity: The Importance of Being Yourself
‘Authenticity’ seems to be a buzzword on the tip of every influencer’s tongue, and a word which is often thrown around by industry leaders of today.…
Take Care of Your Customers And They Will Take Care Of Your Business
Customer care is the lifeblood of every successful organisation. Whole-heartedly aiming to exceed customer satisfaction positioning can help establish a loyal customer…
UK is not ‘working smart’
Although the UK has high levels of employment, we produce dramatically less per hour than our main EU rivals. Latest stats show the UK produces 30% less per hour…
The Importance of Charm in Business
Human beings tend to be one of two kinds of people; those born with charm, or those who have to work at it. I run a business that recruits those born with it, and…
The Business Benefits Of Outsourcing
With the intensification of the segmentation process, we have seen in the business world during the internet era, knowledge has never been such a specialised asset.…
Brexit or not we can't forget the power of our brand
Being patriotic to the core and being an entrepreneur who subscribes to the “power of your brand”, I have to say that regardless of where we are or will…
Don't compromise on the people you employ
Delegation only works when you employ people who understand your vision Being a successful entrepreneur is all about having a vision for your business. Entrepreneurs…
Delegation. It only works when people understand your vision.
Delegation only works when you employ people who understand your vision & when you take time to show them your dream. “If you don’t know where you…
Best measure of Success is Freedom - to me
The working world is changing. No longer should CEO’s or Senior Managers be tied to the desk or forced to go into the office. Even if we still need to liaise…