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Is Customer Service the New Marketing?

Is Customer Service the New Marketing?

Customer service has always remained an integral part of marketing. After all, customer service can lead to word-of-mouth advertising and brand loyalty. Studies…

Reuben Singh 17th May 2018
Has Technology Killed Customer Service?

Has Technology Killed Customer Service?

Has Technology Killed Customer Service? We are in the midst of the digital era, where it’s becoming increasingly difficult to imagine a life without internet,…

Reuben Singh 17th May 2018
Your clients dictate your Opening Hours

Your clients dictate your Opening Hours

Research now shows that the clients do not consider “Time of day” or “Day of the week” being of any relevance when they are looking to purchase…

Reuben Singh 17th May 2018
Stop Taking Technology For Granted

Stop Taking Technology For Granted

Something I have become increasingly aware of – while overseeing procedures at alldayPA – is that attitudes towards technology have changed and as a nation we…

Reuben Singh 17th May 2018
Five Crucial Customer Service Mistakes That Are Costing You Business

Five Crucial Customer Service Mistakes That Are Costing You Business

“The customer is always right.” This is a motto we are all far too familiar with, a motto which encourages customer service staff to prioritise customer satisfaction…

Reuben Singh 17th May 2018
The Secret to Happy, Loyal Customers

The Secret to Happy, Loyal Customers

Ask yourself: do you know the value of your customers? Everybody knows that your customers are what keeps your business afloat, and that without customers there…

Reuben Singh 17th May 2018
The Human Element: A Customer Service Essential

The Human Element: A Customer Service Essential

The modern business of today is constantly juggling a string of priorities. From optimising marketing for keywords and search engines, to scheduling automated social…

Reuben Singh 17th May 2018
Business Authenticity: The Importance of Being Yourself

Business Authenticity: The Importance of Being Yourself

‘Authenticity’ seems to be a buzzword on the tip of every influencer’s tongue, and a word which is often thrown around by industry leaders of today.…

Reuben Singh 17th May 2018
Take Care of Your Customers And They Will Take Care Of Your Business

Take Care of Your Customers And They Will Take Care Of Your Business

Customer care is the lifeblood of every successful organisation. Whole-heartedly aiming to exceed customer satisfaction positioning can help establish a loyal customer…

Reuben Singh 17th May 2018
UK is not ‘working smart’

UK is not ‘working smart’

Although the UK has high levels of employment, we produce dramatically less per hour than our main EU rivals. Latest stats show the UK produces 30% less per hour…

Reuben Singh 17th May 2018
The Importance of Charm in Business

The Importance of Charm in Business

Human beings tend to be one of two kinds of people; those born with charm, or those who have to work at it. I run a business that recruits those born with it, and…

Reuben Singh 17th May 2018
The Business Benefits Of Outsourcing

The Business Benefits Of Outsourcing

With the intensification of the segmentation process, we have seen in the business world during the internet era, knowledge has never been such a specialised asset.…

Reuben Singh 17th May 2018
Brexit or not we can't forget the power of our brand

Brexit or not we can't forget the power of our brand

Being patriotic to the core and being an entrepreneur who subscribes to the “power of your brand”, I have to say that regardless of where we are or will…

Reuben Singh 17th May 2018
Don't compromise on the people you employ

Don't compromise on the people you employ

Delegation only works when you employ people who understand your vision Being a successful entrepreneur is all about having a vision for your business. Entrepreneurs…

Reuben Singh 17th May 2018
Delegation. It only works when people understand your vision.

Delegation. It only works when people understand your vision.

Delegation only works when you employ people who understand your vision & when you take time to show them your dream. “If you don’t know where you…

Reuben Singh 17th May 2018
Best measure of Success is Freedom - to me

Best measure of Success is Freedom - to me

The working world is changing. No longer should CEO’s or Senior Managers be tied to the desk or forced to go into the office. Even if we still need to liaise…

Reuben Singh 17th May 2018
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"Even Kings and Emperors with heaps of wealth and vast dominion cannot compare with an ant filled with the love of God."

Guru Nanak Dev Ji

The 1st Guru & Founder of the Sikh religion



“Deh Siva bar mohe eh-hey subh karman te kabhu na taro. Na daro arr seo jab jaye laro nischey kar apni jeet karo.”

The physical body is analogous to the Almighty's superpowers, therefore I should not fear when committing myself to good deeds.
That I shall not fear when I go into combat. And with determination I will be victorious.

Guru Gobind Singh Ji

10th Guru of the Sikh Religion