Is Customer Service the New Marketing?
Customer service has always remained an integral part of marketing. After all, customer service can lead to word-of-mouth advertising and brand loyalty. Studies…
Has Technology Killed Customer Service?
Has Technology Killed Customer Service? We are in the midst of the digital era, where it’s becoming increasingly difficult to imagine a life without internet,…
Your clients dictate your Opening Hours
Research now shows that the clients do not consider “Time of day” or “Day of the week” being of any relevance when they are looking to purchase…
Five Crucial Customer Service Mistakes That Are Costing You Business
“The customer is always right.” This is a motto we are all far too familiar with, a motto which encourages customer service staff to prioritise customer satisfaction…
The Secret to Happy, Loyal Customers
Ask yourself: do you know the value of your customers? Everybody knows that your customers are what keeps your business afloat, and that without customers there…
The Human Element: A Customer Service Essential
The modern business of today is constantly juggling a string of priorities. From optimising marketing for keywords and search engines, to scheduling automated social…