Is Customer Service the New Marketing?
Customer service has always remained an integral part of marketing. After all, customer service...
Has Technology Killed Customer Service?
Has Technology Killed Customer Service? We are in the midst of the digital era,...
Your clients dictate your Opening Hours
Research now shows that the clients do not consider "Time of day" or "Day...
Five Crucial Customer Service Mistakes That Are Costing You Business
“The customer is always right.” This is a motto we are all far too...
The Secret to Happy, Loyal Customers
Ask yourself: do you know the value of your customers? Everybody knows that your...
The Human Element: A Customer Service Essential
The modern business of today is constantly juggling a string of priorities. From optimising...