Your clients dictate your Opening Hours
Research now shows that the clients do not consider “Time of day” or “Day of the week” being of any relevance when they are looking to purchase…
Stop Taking Technology For Granted
Something I have become increasingly aware of – while overseeing procedures at alldayPA – is that attitudes towards technology have changed and as a nation we…
Five Crucial Customer Service Mistakes That Are Costing You Business
“The customer is always right.” This is a motto we are all far too familiar with, a motto which encourages customer service staff to prioritise customer satisfaction…
Take Care of Your Customers And They Will Take Care Of Your Business
Customer care is the lifeblood of every successful organisation. Whole-heartedly aiming to exceed customer satisfaction positioning can help establish a loyal customer…
The Business Benefits Of Outsourcing
With the intensification of the segmentation process, we have seen in the business world during the internet era, knowledge has never been such a specialised asset.…
Delegation. It only works when people understand your vision.
Delegation only works when you employ people who understand your vision & when you take time to show them your dream. “If you don’t know where you…
Best measure of Success is Freedom - to me
The working world is changing. No longer should CEO’s or Senior Managers be tied to the desk or forced to go into the office. Even if we still need to liaise…
Why Now Is a Great Time to Start a New Business
Today, right now, thousands of people are sitting at their office desks dreaming about running their own business; they’re desperate to escape the rat race;…
Cheap Advice Is Always the Most Expensive
In my experience, the first rule of business is to pay your lawyers, accountants and all your professional advisers well. Always pay well for the best advice because…
My Experience in Raising Finance
From the age of 17, when I launched my business, till today I have probably been involved in 10 or 12 different fundraising situations. Most of these have been for…
Authenticity: Being Yourself In Business
In life being different is a strength not a weakness. As an entrepreneur I have always wanted to stand out from the crowd and demonstrate my individuality. I learnt…
Failure Is Your Greatest Success
In America they won’t take you seriously until you’ve failed in business. I didn’t believe this myself until I went there on a trip in 1996 to…