Is Customer Service the New Marketing?
Customer service has always remained an integral part of marketing. After all, customer service can lead to word-of-mouth advertising and brand loyalty. Studies…
Has Technology Killed Customer Service?
Has Technology Killed Customer Service? We are in the midst of the digital era, where it’s becoming increasingly difficult to imagine a life without internet,…
Five Crucial Customer Service Mistakes That Are Costing You Business
“The customer is always right.” This is a motto we are all far too familiar with, a motto which encourages customer service staff to prioritise customer satisfaction…
The Secret to Happy, Loyal Customers
Ask yourself: do you know the value of your customers? Everybody knows that your customers are what keeps your business afloat, and that without customers there…
The Human Element: A Customer Service Essential
The modern business of today is constantly juggling a string of priorities. From optimising marketing for keywords and search engines, to scheduling automated social…
Business Authenticity: The Importance of Being Yourself
‘Authenticity’ seems to be a buzzword on the tip of every influencer’s tongue, and a word which is often thrown around by industry leaders of today.…
UK is not ‘working smart’
Although the UK has high levels of employment, we produce dramatically less per hour than our main EU rivals. Latest stats show the UK produces 30% less per hour…
The Importance of Charm in Business
Human beings tend to be one of two kinds of people; those born with charm, or those who have to work at it. I run a business that recruits those born with it, and…
Brexit or not we can't forget the power of our brand
Being patriotic to the core and being an entrepreneur who subscribes to the “power of your brand”, I have to say that regardless of where we are or will…
Don't compromise on the people you employ
Delegation only works when you employ people who understand your vision Being a successful entrepreneur is all about having a vision for your business. Entrepreneurs…
Delegation. It only works when people understand your vision.
Delegation only works when you employ people who understand your vision & when you take time to show them your dream. “If you don’t know where you…
Best measure of Success is Freedom - to me
The working world is changing. No longer should CEO’s or Senior Managers be tied to the desk or forced to go into the office. Even if we still need to liaise…
Why You Need a Mentor In Business
Building a business is difficult. It can be tiring, stressful and lonely. It can also be incredibly complex with a myriad of different issues and problems continually…
Cheap Advice Is Always the Most Expensive
In my experience, the first rule of business is to pay your lawyers, accountants and all your professional advisers well. Always pay well for the best advice because…
Making Money With Friends Is More Fun
In business it pays to have a long memory and to keep a mental score sheet. Always remember those who helped you and, of course, remember those who didn’t.…
Authenticity: Being Yourself In Business
In life being different is a strength not a weakness. As an entrepreneur I have always wanted to stand out from the crowd and demonstrate my individuality. I learnt…